What information do you collect from your customers?

This could be contact information such as vehicle information, insurance company, claim number, email address, phone number, mailing address, payment information like a credit card number. 

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How do you collect it?

We commonly collect customer information through a website form, email, text, as part of your service contract, in person at the point of sale, etc.

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Why do you need this information and how do you use it?

We need your address information to provide your services onsite at the customer’s location or to pick up/ drop off your vehicle, contact information is used to schedule and confirm appointments, the insurance company and the claim number is to process and assist with your claim.

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Do you share your customers’ information with anyone? 

Customer information is never shared with third parties/affiliates for marketing/promotional purposes.

 

All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose

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How can customers opt out of communications with you?

For example, by texting/replying STOP, UNSUBSCRIBE, QUIT; by unsubscribing from your emails, etc.

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How can customers get more information about your privacy practices or request changes to their information?

Please email us at info@driveautobody.com for any request.