1. Information We Collect
Drive Auto Body collects personal information that you voluntarily provide to us when you use our website, contact forms, or interact with our services. The types of information we may collect include:
- Name -- your first and last name.
- Email address -- for communication regarding your estimate, repair, or inquiry.
- Phone number -- to contact you about your vehicle or appointment.
- Vehicle information -- year, make, model, and description of damage submitted through our contact or estimate forms.
- Messages -- any additional details you provide in form submissions or communications.
We do not collect sensitive financial information (such as credit card numbers) through our website forms.
2. How We Collect Information
Contact and Estimate Forms
Our website uses contact and estimate request forms to allow you to reach out to us. These forms are processed through formsubmit.co, a third-party form submission service. When you submit a form on our website, your information is sent via formsubmit.co to our business email address. Formsubmit.co acts as a pass-through service and is subject to its own privacy policy.
Automatic Data Collection
When you visit our website, certain information may be collected automatically through cookies and similar tracking technologies, including:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website or source
- Device type and screen resolution
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- Providing estimates -- to evaluate your vehicle damage and prepare a repair estimate.
- Processing repairs -- to coordinate repair work, communicate about repair status, and manage your service.
- Communication -- to respond to your inquiries, schedule appointments, and provide updates about your vehicle.
- Insurance coordination -- to communicate with your insurance company on your behalf when you authorize us to do so.
- Improving our services -- to understand how visitors use our website and improve the user experience.
4. Google Analytics and Google Tag Manager
Our website uses Google Analytics and Google Tag Manager to collect and analyze information about how visitors use our site. These services use cookies and similar technologies to track and report on website traffic. The data collected by Google Analytics is aggregated and anonymized and may include:
- Number of visitors and page views
- Traffic sources (how visitors found our site)
- User behavior (pages visited, time on site, bounce rate)
- Geographic location (city/region level, not precise)
- Device and browser information
Google Analytics data is processed by Google in accordance with the Google Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
5. Cookies
Cookies are small text files stored on your device when you visit a website. Our website uses cookies for the following purposes:
- Essential cookies -- necessary for the website to function properly.
- Analytics cookies -- used by Google Analytics to understand how visitors interact with our website.
- Performance cookies -- help us understand which pages are the most and least popular and how visitors move around the site.
Most web browsers allow you to control cookies through their settings. You can set your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of our website.
6. Sharing of Information
We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following limited circumstances:
- Insurance companies -- when you authorize us to communicate with your insurer regarding your claim and repairs.
- Service providers -- with third-party service providers who assist us in operating our website (such as formsubmit.co for form processing and Google for analytics), subject to their own privacy policies.
- Legal requirements -- when required by law, regulation, legal process, or governmental request.
- Protection of rights -- when necessary to protect the rights, property, or safety of Drive Auto Body, our customers, or others.
7. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your personal information, including using strong passwords and keeping your device software up to date.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:
- Active customer records -- retained for the duration of our business relationship and as long as needed to provide warranty service.
- Repair records -- retained for a minimum of seven (7) years to support warranty claims and regulatory requirements.
- Website analytics data -- retained in accordance with Google Analytics data retention settings (typically 26 months).
- Contact form submissions -- retained for as long as necessary to respond to your inquiry and for our internal records.
When personal information is no longer needed, we will securely delete or anonymize it.
9. California Consumer Privacy Act (CCPA) Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to Know -- You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which the information was collected, the business purpose for collecting the information, and the categories of third parties with whom we share the information.
- Right to Delete -- You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions allowed by law.
- Right to Opt-Out of Sale -- We do not sell your personal information. However, if this practice ever changes, you will have the right to opt out.
- Right to Non-Discrimination -- We will not discriminate against you for exercising any of your CCPA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights.
To exercise any of these rights, please contact us using the information provided below. We will respond to verifiable consumer requests within 45 days.
10. Children's Privacy
Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any third-party site you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will update the "last updated" date at the bottom of this page. We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions about this Privacy Policy, want to exercise your CCPA rights, or have concerns about how we handle your personal information, please contact us:
- Drive Auto Body
- Owner: Claudia Oseguera
- 33975 State Highway 74, Hemet, CA 92545
- Phone: (951) 268-3006
- Email: info@driveautobody.com
- Website: driveautobody.com
This Privacy Policy was last updated on March 1, 2026.